Would you like to play a key role in a growing service department and make a real difference in day-to-day operations?
At Medisol, we’re looking for a Service Administrator who thrives on organizing, adapting, and solving problems. Someone who maintains a clear overview, enjoys collaborating, and ensures that everything runs smoothly within the Service Center.
Our service department is growing rapidly. That’s why we’re looking for someone who contributes to daily operations, takes ownership, and wants to help build an ever-improving service process. Do you also have the ambition to advance your career? At Medisol, there are plenty of opportunities!
Does this sound like you? Then we’d love to meet you!
Our servicedepartment
Medisol’s Service Department ensures that customers’ AEDs are always ready for use when it matters most.
This means that we:
- Arrange periodic maintenance and inspections
- Coordinate repairs and replacements
- Provide loaner AEDs so customers are never without a working device
- Manage logistics flows to and from customers across Europe
- Manage and monitor service contracts
From the moment an AED requires maintenance until it is fully operational again: the service department manages the entire process!
This requires tight scheduling, effective communication, and close collaboration with logistics, sales, and external partners.
Your role
As a Service Administrator, you play a central role in this process.
You ensure that everything runs smoothly behind the scenes and that customers receive excellent service. You interact frequently with customers, colleagues, and (logistics) partners, and ensure that service requests are handled quickly and accurately.
You maintain an overview, think on your feet, and take initiative. If you see room for improvement, you contribute ideas and propose solutions!
What will you be doing?
Service & Customer Contact
- Answering customer inquiries via phone and email
- Handling and resolving service requests
- Informing customers about maintenance, scheduling, and shipments
Scheduling & Administration
- Scheduling and tracking service and maintenance activities
- Ensuring accurate administrative processing
- Monitoring the progress of service processes
Logistics & Coordination
- Maintaining contact with logistics partners
- Investigating and resolving shipment-related issues
- Coordinating returns, loaner equipment, and service parts
Process improvement
- Identifying bottlenecks in operations
- Contributing ideas for more efficient work methods
- Contributing to the further professionalization of the department
What do we offer you?
- A full-time position (32–40 hours)
- Salary between €2,700 and €3,700 gross per month
- 32 vacation days per year on a full-time basis
- Flexible pension plan with employer contribution
- An informal work environment with short lines of communication
- Plenty of room for initiative
- Opportunities for career advancement and the chance to help build a growing department
What do we expect from you?
- High school diploma or higher
- Experience in a service, administrative, or customer-facing role
- Strong organizational skills
- You work in a structured manner and maintain a clear overview
- You focus on solutions and improvements
- Proficiency in Dutch and English
- You thrive in a dynamic, growing organization
Enthusiastic?
Would you like to play a key role in a service department that makes a real difference and further develop your skills? Then we’d love to meet you.
Please send your cover letter to [email protected], addressed to Anne-Marieke Wieman. Do you have any questions? Feel free to contact our HR Specialist Fleur at +316 539 454 26 (you can call or send a text message).
