As Sales & Service Administrator DACH, you are the link between our customers in Germany, Austria, and Switzerland, the internal sales team, and our service department. You ensure that sales processes and service procedures run smoothly and professionally—from quotation to order processing and from service requests to complete after-sales service.
What will you be doing?
You will support the DACH sales team throughout the entire sales process. You will carefully process incoming orders in our system and communicate delivery times to customers. You will also monitor payment terms and identify opportunities for improvement. You will keep the customer management system in order, ensuring that processes run smoothly.
In addition, you will be an important point of contact for customers with a service contract. You will schedule maintenance visits, monitor contract terms, and maintain contact with our internal Service Center to ensure that service appointments are carried out correctly and on time.
You also handle questions about shipments and work with our logistics partners to quickly resolve any issues. You ensure clear communication between customers, internal departments, and external suppliers.
Together with your colleagues, you will contribute ideas on how to improve processes and increase our visibility in the DACH market. In this way, you will contribute daily to our commercial growth and our mission: to have an AED available anywhere in the world within 6 minutes by 2030.
What do we offer you?
- Salary between €2.600 and €3.600 gross per month (based on 40 hours), depending on experience
- 32 vacation days per year
- Modern pension plan with a.s.r.
- Flexible working hours and the option to work from home part of the time
- Room for initiative and personal development
- A positive and international team with regular get-togethers and outings
- Working on a mission that matters: Saving Lives
What do we expect from you?
- Minimum MBO 4 working and thinking level
- Fluent command of German (spoken and written) and good knowledge of English
- Experience in commercial administration, customer service, or after-sales
- Strong organizational skills and accuracy in administration
- Service-oriented attitude and problem-solving skills
- Team spirit, but also able to work independently
Does this sound like your new challenge? Send your motivation letter and resume to [email protected], attn. Moniek Binnendijk.
Questions? Feel free to contact HR Specialist Fleur Voois at 06-53945426 (call or WhatsApp).
